People Are the Hardest Part of Any Transformation. They Are Our Specialty.
When a rollout stalls, adoption misses the mark, or a past change effort has failed, leaders call PPC. We embed senior change practitioners who diagnose what went wrong, rebuild the plan around your people, and make the change stick.
Talk to a Senior PartnerSee the Precise Change Model
Precise Process Consulting (PPC) is a Houston boutique change management firm. We lead the people side of ERP, M&A, restructuring, and AI programs, with senior practitioners embedded from strategy through execution.
- Systems supported
- SAP, Workday, Salesforce, Microsoft Dynamics 365, Oracle
- Industries
- Media and entertainment, energy, technology, financial services, retail, manufacturing, healthcare
- Engagement model
- Senior led and embedded with your team, starting with a 30 day diagnostic
You can configure a system in months. Changing how people work takes more.
of business transformations fail to achieve their original ambitions.
Source: Bain and Company, Transformation and Change Survey, 2024Transformation does not fail because of technology. It fails because organizations underestimate how people actually change behavior.
Go live is not the finish line. It is where the real test begins. Do people understand the change, trust it, and know how to work differently on Monday morning? When the answer is no, adoption stalls, productivity dips, and the business case quietly erodes.
That is where PPC works. Change management is our entire business. Our foundation is Industrial Engineering, so we bring process mapping, structured problem solving, and measurable outcomes to the people side of transformation.
Tailored to Your Organization
No two engagements look alike. We start with your culture, your initiative, and your risks, then shape the approach to fit.
Capability, Not Just Awareness
We build enablement that creates real performance in the new environment, not just awareness.
Adoption You Can Measure
We track adoption as rigorously as project delivery. Outcomes are proven, not assumed.
We step in where transformations are won or lost
Some clients bring us in at the start to get it right. Many call after a rollout has stalled or an earlier effort fell short. Either way, we work on the programs where adoption cannot be left to chance.
AI Adoption and Enablement
Move AI from pilot to everyday use with workflow redesign, hands on training, and adoption programs that build confidence, keep use responsible, and prove ROI.
Automation and Workforce Change
When automation changes roles and daily work, people have to change with it. We map the impact on roles and skills, equip managers, and lead adoption so the efficiency gains are real. Pairs with our Process Improvement practice.
ERP and Enterprise Systems
SAP, Workday, Salesforce, Microsoft Dynamics 365, and Oracle. Full workforce readiness before go live, training that builds real capability, and adoption that lasts beyond launch.
Stalled or Failed Transformations
Adoption fell short of the business case? We diagnose root causes, reset the strategy around your people, and rebuild momentum.
M&A Integration
Culture collision, workforce anxiety, and unclear roles can erode a deal. We unify operating models and retain critical talent.
Restructuring and Workforce Transition
New structures, roles, and governance need a strategy that brings people with them. We make transitions clear, smooth, and fair.
AI does not fail on technology. It fails on adoption.
Most AI pilots stall because people are not ready, workflows have not changed, and no one owns adoption. PPC leads the people and process side of AI, so the investment shows up in daily work.
- 1Assess and Prioritize
Identify where AI adds value and where it does not. Map workflows, skill gaps, and organizational readiness. Build a roadmap tied to business outcomes.
- 2Enable and Train
Redesign workflows to embed AI. Train teams on effective prompting and AI enabled processes. Build confidence through hands on practice.
- 3Adopt and Scale
Launch structured change programs. Activate managers as AI champions. Measure adoption, track ROI, and scale what works across the enterprise.
Two ways to start
The AI Readiness Sprint
Find out where AI will actually take hold in your organization. We assess structure, talent, skills, and process readiness, then deliver a prioritized roadmap tied to business outcomes.
The AI Fluency Accelerator
Build confidence and capability across your teams. Role based training and hands on practice help people use AI effectively, responsibly, and within policy.
How clients use PPC for AI
The Precise Change Model
Our proprietary methodology for leading enterprise transformation, from first conversation through sustained adoption.
It starts with your organization, not a template.
Before phase one begins, we diagnose your initiative, culture, stakeholders, and risks. Then we tailor the approach, the pace, and the level of effort to fit. No two PPC engagements look the same.
- 1Executive Activation
- Identify and activate sponsors
- Align leadership around vision
- Map the stakeholder landscape
- Build the case for change
- 2Organizational Readiness
- Assess change impact and risk
- Map culture and resistance
- Design targeted communications
- Build the readiness baseline
- 3Behavioral Adoption
- Enable new workflows
- Develop workforce capabilities
- Activate managers as change agents
- Track and measure adoption
- 4Sustained Reinforcement
- Monitor performance and culture
- Reinforce new behaviors at scale
- Drive continuous improvement
- Transfer knowledge to your teams
What the first 90 days look like
A focused diagnostic, a strategy tailored to your organization, and embedded execution led by your senior partner.
- 1Discovery and Diagnostic
We start with a focused diagnostic of your transformation, its stakeholders, and its risks. This short engagement defines the scope, resourcing model, and change strategy framework before a full engagement begins.
Days 1 to 30 - 2Strategy and Design
Using the Precise Change Model, we design a tailored change strategy aligned to your initiative, timeline, and culture. Deliverables include the stakeholder strategy, communications plan, training blueprint, and adoption metrics.
Days 31 to 60 - 3Embedded Execution
PPC practitioners embed with your team to execute the strategy day by day. We lead training, activate sponsors, track adoption, and adjust in real time. At close, we transfer knowledge so your teams sustain the change independently.
Days 60 to 90 and beyond
Everything we deliver is built to be measured
Whether the change is a new ERP, an acquisition, or an AI rollout, these are the tools we tailor to your organization.
Change Impact and Readiness Assessment
A role by role view of what changes, who is affected, and how ready they are, so risks surface before go live.
Stakeholder and Sponsor Strategy
A map of every impacted group and a plan to earn support early, including the sponsors who must carry the message.
Communications That Create Clarity
Targeted messaging built for each audience to create understanding and trust, not noise.
Training Blueprint and Enablement
Role based programs that build real capability in the new environment, not just awareness.
Manager Activation
Frontline managers equipped to lead their teams through the change as visible change agents.
Adoption Dashboard and Metrics
Adoption tracked as rigorously as project delivery, so outcomes are proven, not assumed.
What clients say
Valerie and her team led an extensive Change Management effort for us on a Workday Payroll and Time Tracking implementation. The level of detail, processes and care that they provided was unmatched. Our deployment was a success from a technical perspective but much more so from a people component. Employees loved the training and were prepared Day 1 to work in the new system.
Jenifer S.SVP PayrollPPC was able to come in and quickly ramp up and build trust in a difficult environment. We were beyond impressed by the value, structure and ease they provided to our engagement and have used them ever since.
James W.VP HR OperationsBig 4 experience. Boutique partnership.
Senior led, every engagement
Your lead partner is personally embedded from the start. You work with the A team from Day One, not a junior associate after the sale.
Change management is our entire business
Every consultant is a dedicated practitioner with enterprise transformation experience. This is a specialty, not a side practice.
Engineering grade rigor
Rooted in Industrial Engineering and Six Sigma, so change is structured, measured, and tied to business results.
Adaptable and cost effective
Right sized teams and flexible engagement models that adapt as your program does. Big 4 caliber talent, typically at 20 to 50 percent below Big 4 rates.
Valerie Hoskins
Valerie founded PPC in 2017 after a career at Deloitte and Accenture, where she led multimillion dollar transformation initiatives. She brings more than 15 years of enterprise change experience and an engineering mindset to every engagement.
PPC is a Black and woman owned firm, certified MBE and WBE, supporting supplier diversity goals without compromising expertise or delivery quality.
Change management, answered
What is change management in an ERP implementation?
Change management is the structured work of preparing people for a new system and new ways of working. In an ERP program it includes change impact assessments, stakeholder engagement, communications, training, readiness checks, and adoption tracking, so employees can perform confidently from Day One.
What is the Precise Change Model?
The Precise Change Model is PPC's proprietary methodology for leading enterprise transformation. It has four phases: Executive Activation, Organizational Readiness, Behavioral Adoption, and Sustained Reinforcement. It is grounded in Prosci, Industrial Engineering, and Six Sigma, and PPC tailors it to each client's initiative, culture, and timeline.
What if our transformation has already stalled or failed?
Many clients call PPC after a rollout has stalled or adoption has fallen short of the business case. We begin with a focused diagnostic to identify root causes, then rebuild the change strategy around your people and your organization.
Does PPC support AI adoption?
Yes, on the people and process side. That includes readiness assessments, workflow redesign, training and AI fluency, manager enablement, and adoption measurement. PPC offers The AI Readiness Sprint (8 weeks) and The AI Fluency Accelerator (4 weeks), and does not select technology vendors.
What does the first 90 days of a PPC engagement look like?
Days 1 to 30 are a focused diagnostic of your transformation, stakeholders, and risks. Days 31 to 60 are strategy and design, producing a stakeholder strategy, communications plan, training blueprint, and adoption metrics. From day 60 onward, PPC practitioners embed with your team to execute, then transfer knowledge so your people sustain the change.
When should change management begin on a transformation program?
At program initiation, before design decisions are final. Early diagnostics and impact assessment shape scope, timeline, and training needs. Organizations that start late tend to spend more time and money correcting resistance and confusion after go live.
How does PPC use Prosci and ADKAR?
The Precise Change Model is grounded in Prosci methodology, including ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), combined with Industrial Engineering and Six Sigma discipline. We tailor the tools and level of effort to your organization, so the approach stays practical and proportionate.
Which systems and industries does PPC support?
PPC supports change management for SAP, Workday, Salesforce, Microsoft Dynamics 365, and Oracle programs. Clients span media and entertainment, energy and oil and gas, technology, financial services, retail, manufacturing, and healthcare.
How is PPC different from a large consulting firm?
Our clients work directly with experienced senior leadership throughout the engagement, supported by seasoned consultants who adapt quickly to your culture and pace. The standard of work reflects Big 4 experience, delivered with the flexibility and personal attention of a boutique firm.
Planning a transformation, or recovering one?
Tell us where the people side of your program stands. A senior PPC partner will share what we would do first.
Schedule a Free Consultation